New Approach
Mystery Shopping sounds a little bit old school, but this type of research is very effective and used to give immediate feedback to people operating and or managing a business. Sometimes you can be blind and need a second opinion, when no one knows you’re watching.
We is use it measure and improve the quality of the customer service experience provided by cafes, restaurants and retail outlets. What makes BPN different when it comes to Mystery Shopping is our attention to detail and diversity of skills. It is one thing to do a mystery shop but what about having your coffee critiqued by a connoisseur.
BPN has conducted hundreds of repeat mystery shops for some of Australia’s known franchise networks.
